• Designed and implemented advanced security solutions, including network segmentation, intrusion detection systems (IDS), and access control policies.

• Collaborated with a team to analyze and mitigate sophisticated attack scenarios, including ransomware, phishing, and lateral movement.

• Provided support for 100+ devices, resolving system, application, and hardware issues to ensure seamless operations.

• Resolved 50+ monthly ServiceNow requests, with technical accuracy and user-focused communication for faculty and staff.

• Led campus tech refresh by imaging, upgrading to Windows 11, and configuring 60+ workstations, cutting setup time by 30%.

• Managed AV systems and resolved on-site issues for 20+ academic and administrative events, ensuring seamless operation.

Skills: Technical Support, Desktop Support, IT Services, Technical Services

• Assisted with 100+ device deployments, including imaging, configuration, and updates to support onboarding.

• Resolved 20+ technical support tickets weekly, maintaining a 95% satisfaction rate through effective troubleshooting.

• Delivered weekly user training sessions, improving staff proficiency with Office 365, VPN, and asset tracking tools.

• Supported mobile rollout for 10 departments and documented SOPs, improving team response time by 20%.

Skills: Technical Support, Desktop Support, IT Services, Technical Services, iOS Support

• Supported 100+ students across multiple sections, raising test scores by 15% through weekly tutoring and targeted guidance.

• Designed and facilitated lesson material, increasing engagement and improving comprehension in IT and Networking.

Skills: Assistant Teaching, Information Technology, Teamwork

• Integrated a class booking system and event calendar, improving user experience and increasing online engagement by 25%.

• Managed a mailing list of 30,000+ customer responses, optimizing communication to elevate event participation rates

Skills: IT Consulting, Web Hosting, SEO, Booking Systems, Client Support

• Coordinated 10+ cybersecurity-focused events, including interactive workshops, CTF competitions, and industry speaker sessions, impacting 150+ students across disciplines.

• Fostered partnerships with industry mentors and faculty, contributing to a 40% increase in club membership and improved access to internships and certifications.

• Led hands-on labs on ethical hacking, incident response, and secure networking, reinforcing practical skills aligned with current cybersecurity demands.

• Collaborated with a 5-member officer team to ensure strategic planning, inclusive programming, and strong member engagement.

Skills: Student Mentorship, Leadership, Community Building, Teamwork, Event Facilitation, Communication

• Led over 10 team-building workshops and activities for 100+ incoming engineering students to enhance collaboration, adaptability, and interpersonal communication skills.

• Mentored a cohort of 20+ first-year students, resulting in a smoother transition to university life and increased engagement with academic and extracurricular resources.

• Delivered guidance on navigating ASU’s academic support systems, social organizations, and student services, fostering a strong sense of community and belonging.

• Took initiative in coordinating day-to-day operations with fellow counselors, ensuring seamless execution of events and a positive experience for 100+ student participants.

Skills: Teamwork, Student Mentorship, Leadership, Event Facilitation, Communication, Community Building

• Collaborated with a team of 10+ engineers to design and validate drivetrain components (bearings, hubs, sprockets, differentials) for a high-performance Formula SAE race car.

• Conducted a comprehensive audit of over 50 legacy components, identifying 15+ parts suitable for reuse, reducing material costs by an estimated 12%.

• Applied CAD tools and simulations to enhance drivetrain efficiency, contributing to a 9% increase in power transmission and improved overall vehicle speed.

• Ensured full compliance with Formula SAE technical regulations through rigorous documentation and design reviews.

Skills: Teamwork, Collaboration, Compliance Analysis