• Designed and implemented advanced security solutions, including network segmentation, intrusion detection systems (IDS), and access control policies.

• Collaborated with a team to analyze and mitigate sophisticated attack scenarios, including ransomware, phishing, and lateral movement.

• Provided deskside and remote support for 100+ end-user devices, addressing system errors, application issues, and peripheral malfunctions to maintain daily operational continuity.

• Logged and resolved 25+ support requests monthly in ServiceNow, balancing technical accuracy with clear, user-friendly communication to guide faculty and staff through solutions.

• Contributed to campus-wide tech refresh projects by imaging, upgrading to Windows 11, deploying, and configuring 60+ workstations, reducing setup time by 30% for new and returning employees.

• Supported 20+ academic and administrative events by setting up and managing AV systems, resolving on-site issues in real time to ensure 100% event continuity and minimal downtime.

Skills: Technical Support, Desktop Support, IT Services, Technical Services

• Assisted with 100+ device deployments, including imaging, configuration, and updates to support seamless onboarding and system upgrades.

• Resolved 20+ technical support tickets monthly, consistently maintaining a >95% satisfaction rate through timely and effective troubleshooting.

• Delivered weekly one-on-one and group training sessions, improving staff proficiency with systems such as Office 365, VPN, and asset tracking tools.

• Contributed to mobile device rollout for two departments and helped document standard operating procedures to enhance team response time by 20%.

Skills: Technical Support, Desktop Support, IT Services, Technical Services, iOS Support

• Supported 100+ students across multiple sections, boosting quiz scores by an average of 15% through weekly tutoring and targeted academic guidance.

• Designed and delivered lesson support material, leading to increased engagement and stronger comprehension in core IT and networking concepts.

Skills: Assistant Teaching, Information Technology, Teamwork

• Designed and developed a website for a local yoga business, improving user experience and online presence.

• Managed a mailing list with 30,000 customer responses, optimizing engagement.

• Integrated a class booking system and event calendar to streamline business operations.

• Enhanced SEO and verified business presence on Google search results.

Skills: IT Consulting, Web Hosting, SEO, Booking Systems, Client Support

• Coordinated 10+ cybersecurity-focused events, including interactive workshops, CTF competitions, and industry speaker sessions, impacting 150+ students across disciplines.

• Fostered partnerships with industry mentors and faculty, contributing to a 40% increase in club membership and improved access to internships and certifications.

• Led hands-on labs on ethical hacking, incident response, and secure networking, reinforcing practical skills aligned with current cybersecurity demands.

• Collaborated with a 5-member officer team to ensure strategic planning, inclusive programming, and strong member engagement.

Skills: Student Mentorship, Leadership, Community Building, Teamwork, Event Facilitation, Communication

• Led over 10 team-building workshops and activities for 100+ incoming engineering students to enhance collaboration, adaptability, and interpersonal communication skills.

• Mentored a cohort of 20+ first-year students, resulting in a smoother transition to university life and increased engagement with academic and extracurricular resources.

• Delivered guidance on navigating ASU’s academic support systems, social organizations, and student services, fostering a strong sense of community and belonging.

• Took initiative in coordinating day-to-day operations with fellow counselors, ensuring seamless execution of events and a positive experience for 100+ student participants.

Skills: Teamwork, Student Mentorship, Leadership, Event Facilitation, Communication, Community Building

• Collaborated with a team of 10+ engineers to design and validate drivetrain components (bearings, hubs, sprockets, differentials) for a high-performance Formula SAE race car.

• Conducted a comprehensive audit of over 50 legacy components, identifying 15+ parts suitable for reuse, reducing material costs by an estimated 12%.

• Applied CAD tools and simulations to enhance drivetrain efficiency, contributing to a 9% increase in power transmission and improved overall vehicle speed.

• Ensured full compliance with Formula SAE technical regulations through rigorous documentation and design reviews.

Skills: Teamwork, Collaboration, Compliance Analysis